Status & support

Service status

• Production: elite.ewin888.com/status
• Test: elite-dev.ewin888.com/status

The status page shows the health of each service and is updated by automated monitoring. Every 5 minutes the platform calls the tenant API with a dedicated monitoring tenant (deposit, launch, create a player session, withdraw) and raises an alert when it fails.

Environments

Environment	Host	Notes
Production	https://elite.ewin888.com	Both your live tenant and your sandbox tenant live here; the key decides which
Test	https://elite-dev.ewin888.com	Separate deployment; accounts, keys and data are separate from production

Self-service troubleshooting

Problem	Look here first
Signatures keep failing	Signature debugger, Authentication & signing: common mistakes
What an error code means	Error codes
A transfer timed out and you are not sure it happened	Wallet: timeouts and retries
Bet counts do not match	Bet sync: revisions and safety nets
The game URL does not open	Launching the game: the URL is valid for 60 seconds and works once
Account state and charges	Billing, Console Plan & billing

Contacting support

When you need help, contact your account manager or the support channel the platform gave you, and include the following so the problem can be located quickly (never send your secret):

• Company code, environment (sandbox or live) and key ID
• Time of the problem (with time zone), endpoint and HTTP status, and the response's error.code and error.message
• For transfers the txnId; for bets or rounds the slipId or roundId